This refund policy was last updated on June 10, 2022.
All refund requests for Spymoba software shall adhere to this Refund Policy.
Please read this policy very carefully before placing an order on our website as it outlines your rights regarding the software purchase, including all restrictions and exclusions.
If you purchase Spymoba software through a third-party reseller and you want to get a refund, you will need to apply for a refund with the reseller. Find out more details about this here.
General
If the software you purchased has technical issues that the Spymoba technical support team is unable to resolve, you may be eligible for a full refund in accordance with this Refund Policy. Please note however that you are encouraged to accept professional help from our Customer Support Team to avoid the lengthy refund application process. Contact Our Support Center via [email protected]
Refund Conditions
Subject to the refund conditions outlined in this Refund Policy and any other applicable laws, you may be eligible for a full refund within 14 days after your purchase as long as your refund request meets the following conditions:
Refunds will not be issued if a refund request is made more than 60 days after the initial purchase.
The refund only applies to the primary Spymoba subscription (the first purchase).
Any additional Spymoba subscriptions that you purchase cannot be refunded in the same request.
You will not get a refund if you lose the private encryption key which can result in data loss, temporary loss of access to your unique user panel, and several other inconveniences.
You will not get a refund if you fail to re-install or re-link Spymoba software if the software or the operating system on the target device is updated.
You will not get a refund if the target device doesn’t comply with the Spymoba Compatibility Policy.
You will not get a refund if the target device loses connection with the Spymoba subscription due to the loss of an internet connection, a factory reset, or an update of the device’s operating system.
You may also be ineligible for a refund if the reasons are beyond Spymoba’s control. These reasons can include, but are not limited to:
- The target device is not owned by you or the target device is not used by your child or ward
- The target device doesn’t have internet access
- If you change the carrier operator on the target device, leading to the loss of internet connectivity on the device which can affect the function of Spymoba.
- If you update the operating system on the target device
- If you reset the target device to factory settings
- If you fail to follow the installation guidelines provided by our customer support team via email or telephone call
- If you refuse technical assistance
- If you don’t have physical access to the target device or you have forgotten the password to unlock it.
- If you had not received the data saved on the target device before Spymoba was installed on it.
- The target device is running an operating system that Spymoba doesn’t support. We support all operating systems except Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10, or Bada.
- You intended to use Spymoba on more than one device using one subscription when the subscription doesn’t allow for Spymoba use in several target devices simultaneously.
- Personal reasons, including “I’ve changed my mind,” “I made a mistake,” etc.
- If you are unable or unwilling to jailbreak (iOS) or root (Android) the target device to access advanced monitoring features (WhatsApp, Skype, Viber monitoring, etc.)
- If Spymoba was de-linked from the device by anti-virus software, the target device’s owner or other services.
Third-Parties’ Products
Refunds will not be used if the reasons for the refund request are beyond Spymoba’s control. These can include but are not limited to;
- If you change carriers, causing the loss of internet connectivity which can affect the function of the third-parties’ products.
- You fail to follow the installation guidelines of the third-party’s customer support team provided via email or phone call.
- Personal reasons, including “I’ve changed my mind,” “I made a mistake,” etc.
- If the user doesn’t execute or violates the guidelines, instructions, terms of use, license agreement, and/or other agreements, documents, and recommendations offered by the third-party provider.
Prolonging a Subscription
Non-refundable.
Upgrades/Downgrades
Refunds will not be issued for upgrades and downgrades to or from a Spymoba subscription plan.
Refund Procedure
You initiate a refund process by sending a refund request on paddle.net. The refund request will be processed as soon as possible. If a refund is issued, 9% of the refund amount will be deducted to cover bank and payment processing fees.
Chargeback
You agree that we will suspend access to any and all accounts that you have with us in the event of a chargeback by a credit card company or any other similar action by a payment provider allowed by us in connection to your subscription purchase. Account reactivation will be processed at our discretion and only after we receive payment for unpaid purchases.
You also agree to bear the cost of any fees that may be incurred as a result of chargebacks or any other payment disputes brought by you, your bank, or the payment provider you are using. Our current reinstatement fee is $45.
